Scooter Style E-Bikes
 

Draco EBIKES

Let's do it!

 
Electric Bicycles

 

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 Three- Wheelers

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 ebikes.ca
 MTO E-Bike FAQ
 
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Service

 

DRACO E-BIKES and DRAGON E-BIKES can be serviced at any DRAGON E-BIKES Authorized Service Centre. For service under the DRACO E-BIKES and DRAGON E-BIKES Warranty Program please refer to our Warranty Program.

Stuck on the road with a flat tire or dead battery? Call us at 905-512-4769 and we will do our best to get you home. We take care of our customers. This service is for our customers in the Hamilton service area only. A service charge may apply.

 

Shipping

Orders can be shipped directly from our warehouse in Delhi, Ontario. Please contact Dragon E-Bikes at 1-866-647-2595 for more information. Charges may apply.

Dragon E-Bikes offer free business-to-business shipping anywhere in North America, however some exceptions or stipulations may apply. Please read the following:

We ship to most major cities in the US and Canada for the shipping cost shown when you check out on the Dragon E-Bikes website. Free Shipping included in the price on check-out is business-to-business only. Residential and/or tailgate delivery service can be provided at an additional cost. We will choose the best method of shipping to a business address in your nearest major city. Please note that most cities are covered in our flat rate shipping service. If your city is outside of our regular coverage area, we will contact you and provide a shipping quote. Note that residential delivery and/or tailgate service can be provided at an additional cost if required. If you choose to accept the quote, we will modify your order and ship your ebike. If you prefer not to continue, we will give you a full credit.

2-Wheel E-Bikes
These units will be shipped in the manufacturer’s shipping box unassembled. If desired, we can assemble your 2-Wheel E-Bike for an additional 10% assembly fee. Assembled 2-Wheel E-Bikes have to be picked up at our warehouse in Delhi, Ontario by appoinment only. See warehouse contact information below.

2-Wheel E-Bikes shipped in a box will require assembly and are eligible for our 30-day limited manufacturer’s warranty. (Please read the "Warranty Program" Section).

3-Wheel E-Bikes
The shipping cost for our 3-Wheel E-Bikes includes our 10% assembly and packaging fees. All assembled 3-Wheel E-bikes are eligible for our limited 1-Year Warranty Program. If desired you can pick up assembled 3-Wheel E-Bikes at our warehouse in Delhi, Ontario. Please contact us for special pricing and pickup instructions (1-866-647-2595 X1).

Other Information
All orders are shipped within 3 working days. Orders are shipped by our preferred shipping company. Orders are not shipped on Saturdays, Sundays or Holidays. Please allow up to 10 days for shipping. Some shipping delays are beyond our control such as weather and delivery errors. In order to ensure your order arrives promptly please re-check your ‘ship to’ address and contact numbers. Packages shipped with an incorrect address are subject to a $15.00 non-refundable correction fee, which involves the cost of handling but not the cost of re-shipping. The Customer is subsequently responsible for shipping and handling charges in order to re-ship your package.

Occasionally, an item will be out of stock. Out-of-stock orders will be held “open” until the item is restocked and will be shipped immediately upon arrival. If you order an out-of-stock item we will notify you immediately and refund your purchase if you prefer not to wait until our next shipment arrives.

If the Customer refuses shipment of products initially purchased by the Customer, the Customer will be charged the cost of shipping both ways on their credit cards or other means of acceptable payment . However, if there is apparent damage to the packaging and the product as witnessed in writing on the weigh bill by the shipper, the Customer may refuse to accept shipment and Dragon E-Bikes will re-ship the product as soon as possible.

Dragon E-Bikes - Lake Erie Warehousing
10 Main Street of Delhi
Delhi, ON Canada N4B 3E8

Hours of Operation
Monday - Friday 08:00 a.m. - 04:00 p.m.
Please call 519-427-9739 to make an appointment.